What Most People Really Need is a Good Listening to. Mary Lou Casey
How many times have you encountered a problem as a consumer? Something didn’t quite meet your expectation or you felt something amiss. Then as you approached the vendor or other person you felt could help you was disappointed at their lack of care.
Unfortunately we all have.
The truth is that all you really wanted was someone to care enough to listen. To understand you and feel empathy.
If you run a business or have to deal with customers or potential customers, the best marketing and branding tool you can ever deliver is just the simple act of listening to them.
Blow those chances to keep a promise, help someone or just plain care for them and you’ve lost a customer for life. One act of not caring can destroy years of valuable service.
As you build your brand, add caring by listening in your mix.